Assistance & repairs

Technical support

OSAI cnc guarantees rapid and effective interventions within 24 working hours thanks to numerous technicians located throughout the territory.
This means both reduced downtime and reduced costs for maintenance personnel and spare parts.

The centralized call centre provides the customer with a highly competent technical interface that is able to diagnose the defect and arrange courier shipment of the spare part(s), in the shortest possible time, to the technician assigned for the intervention.

Ph. +44 1908 642687 (INTERNATIONAL)
uk.service@osaicnc.com
cn.service@osaicnc.com
Ph. +1 413 598 5200 (USA)
us.service@osaicnc.com
Mon-Fri 8.30 – 12.30 / 14.00 – 17.30

Retrofit

OSAI cnc is also able to offer a retrofit service that will modernize the machine tool by upgrading the CNC, operator panels, drives and motors.
Some advantages for retrofitting your machine tool:

  1. Reduction of processing times and simplified programming
  2. Better performance and finishing quality
  3. Increased productivity
  4. Greater accuracy
  5. Reduction of energy consumption
  6. Technologically advanced components with immediate availability of spare parts, reduced costs and no prolonged downtime

More information:

Ph. +44 1908 642687 (INTERNATIONAL)
uk.service@osaicnc.com
cn.service@osaicnc.com
Ph. +1 413 598 5200 (USA)
us.service@osaicnc.com
Mon-Fri 8.30 – 12.30 / 14.00 – 17.30

Repairs and maintenance

Our Test & Repair facility is able to repair both products currently in production and obsolete products. OSAI cnc has an operating procedure to manage material returns under repair, which will expedite the management of the repair cycle and provide a better traceability during the repair phase.

Before sending material, this procedure requires you to obtain a repair authorization number (RMA number), for each item that is sent for repair.

To get your product repaired, please complete the RMA request and send it to the following contacts

uk.service@osaicnc.com
cn.service@osaicnc.com
Ph. +44 1908 642687 (INTERNATIONAL)
us.service@osaicnc.com
Ph. +1 413 598 5200 (USA)