Osai

Customer Service

Customer Service

OSAI guarantees both reduced downtime and reduced costs for maintenance personnel and spare parts. With numerous technicians located throughout the territory, OSAI is able to guarantee rapid and effective interventions within 24 working hours. The centralized call centre provides the customer with a highly competent technical interface that is able to diagnose the defect and arrange courier shipment of the spare part(s), in the shortest possible time, to the technician assigned for the intervention.

Ph. +44 1908 642687 (INTERNATIONAL)
Ph. +1 413 598 5200 (USA)
Mon-Fri 8.30 – 12.30 / 14.00 – 17.30

Retrofit

OSAI is also able to offer a retrofit service that will modernize the machine tool by upgrading the CNC, operator panels, drives and motors.

Some advantages for retrofitting your machine tool:

  1. Reduction of processing times and simplified programming
  2. Better performance and finishing quality
  3. Increased productivity
  4. Greater accuracy
  5. Reduction of energy consumption
  6. Technologically advanced components with immediate availability of spare parts, reduced costs and no prolonged downtime